Privacy Policy for SoulBorn Studios

Last Updated: November 22,2025

Welcome to SoulBorn Studios (“Company,” “we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit forms, purchase our products, or communicate with us through email or SMS.

If you have any questions or concerns, please contact us at:
[email protected]

1. Information We Collect

We may collect information about you in a variety of ways. The information we collect depends on how you interact with our website and services.

A. Personal Information You Provide

When you interact with SoulBorn Studios—such as by placing an order, filling out a form, or contacting us—we may collect:

Name

Email address

Phone number

Mailing address (if provided)

Payment details (processed securely through Stripe; we do not store card numbers)

Birthdate, birth location, birth time (for Soul Encoding)

Uploaded files or attachments (photos, audio notes, documents)

Personal stories, messages, occasions, and details submitted for custom song creation

B. Automatically Collected Information

When you visit our website, we may automatically collect:

IP address

Browser type and version

Device information

Operating system

Website pages visited

Time spent on pages

Referring URLs

Cookies, pixels, and tracking technologies

C. SMS Messaging Information

If you opt-in to SMS communication, we collect:

Your mobile number

Message delivery data

Records of messages sent/received

Order-related communication logs

We follow all TCPA and CTIA regulations.

D. Third-Party Data Collection

We may receive limited analytics or technical information from:

Google Analytics

Stripe

Email service providers

SMS service providers

CRM tools (if used)

This information is used for analytics, fraud prevention, and improving services.

2. How We Use Your Information

We use your information to:

A. Provide and Improve Our Service

Create your custom song

Personalize the Soul Encoding process

Deliver your digital files

Respond to customer service requests

Improve website functionality

Optimize user experience

B. Communication

Send order confirmations

Send your completed song

Provide updates on progress

Offer optional SMS alerts (only if opted in)

Respond to questions or support requests

C. Legal and Security

Prevent fraudulent activity

Comply with financial and tax regulations

Secure data through industry standards

D. Marketing

Only if you explicitly opt-in:

Email newsletters

Promotional offers

SMS promotional messages (requires express consent)

You may unsubscribe at any time.

3. SMS/Text Messaging Policy

By providing your phone number, you agree to receive SMS messages such as:

Order updates

Delivery notifications

Customer support messages

SMS Compliance Notes:

Message and data rates may apply.

You can opt-out at any time by replying STOP.

We never sell or share phone numbers with third-party marketers.

All SMS data is stored securely and treated as confidential.

4. How We Share Your Information

We do not sell or rent your personal data.

We only share information with trusted third parties necessary to operate our business:

A. Payment Processors

Stripe — for secure payment processing
(We do not see or store your credit card number.)

B. Email/SMS Providers

Used solely to deliver communication related to your purchase.

C. Website & Technical Services

Hosting provider

Analytics tools

IT security services

These parties are required to maintain confidentiality.

D. Legal Requirements

We may disclose personal information if required to:

Comply with court orders or legal processes

Prevent fraud

Protect our rights or customers’ rights

5. Data Security

We use industry-standard security measures to protect your data:

SSL encryption

Secure hosting environment

Encrypted payment processing

Access controls and authentication

Regular security audits

However, no online system can be guaranteed 100% secure.

6. Data Retention

We retain information for the duration necessary to:

Fulfill your order

Maintain accurate business records

Comply with legal and tax obligations

Personal stories submitted for song creation are kept private and never shared.

You may request deletion at any time (unless retention is required by law).

7. Cookies and Tracking Technologies

We may use cookies, tags, and pixels to:

Improve website performance

Track usage analytics

Store user preferences

Assist with fraud prevention

You can disable cookies in your browser, but certain features may not work.

8. Your Rights

Depending on your location, you have the right to:

Access your personal data

Correct inaccurate information

Request deletion of your data

Opt-out of marketing

Opt-out of SMS

Request a copy of your stored data

Withdraw consent

To exercise these rights, email:
[email protected]

9. Children’s Privacy

Our services are not intended for children under 13.

We do not knowingly collect data from children.
If you believe a child has submitted personal information, contact us immediately.

10. International Data Transfers

If you are outside the United States, understand that your information may be processed in the United States where data protection laws may differ.

We implement reasonable safeguards to protect your data.

11. Third-Party Links

Our website may contain external links.
We are not responsible for the privacy practices or content of third-party sites.

Please review their policies before submitting information.

12. Changes to This Privacy Policy

We may update this Privacy Policy at any time.
Updates will be reflected with a new “Last Updated” date at the top of the page.

Continued use of our website constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or need to exercise your rights regarding your information, contact us at:

Email: [email protected]
Business Name: SoulBorn Music